Cancellation & Refund Policy.

The short version

Relevant.ai plans are subscriptions. You can cancel anytime and you keep access until the end of the period you already paid for. We do not charge you again after you cancel. Payments for time already elapsed are not refunded, and billing mistakes on our side always are.

Cancelling a subscription

• Cancel anytime by emailing hello@gorelevant.ai from the email on your account, or through your account manager.
• Cancellation takes effect at the end of your current billing period, monthly or yearly. Until then your plan keeps running and your reports stay available.
• No cancellation fees, ever.

Refunds

• Time already elapsed is not refunded. Measurement runs from the day your plan starts and the costs of running it are incurred as we go, so we do not offer refunds or credits for partial billing periods, including unused time on cancelled plans.
• Yearly plans: cancelling a yearly plan stops renewal; the remainder of the current year stays active and is not refunded. If something is badly wrong with the service, talk to us and we will sort it out fairly.
• Our mistakes are always refunded: duplicate charges, charges after a confirmed cancellation, or amounts different from your plan price are refunded in full.

How refunds are processed

Approved refunds are issued to the original payment method within 5 to 7 business days of approval. Depending on your bank or card issuer, it can take a further few days to appear on your statement. Taxes charged on a refunded amount are refunded with it.

Raising a billing issue

Email hello@gorelevant.ai with your account email and the payment reference. We acknowledge billing issues within 2 business days and resolve them as fast as the facts allow.

Changes

If this policy changes, we update this page and the date at the top. Changes never apply retroactively to payments already made.